Mutape Returns, Refund & Delivery Policy

Returns Policy

Mutape connects you with trusted, nearby suppliers. When you place an order and choose a supplier, returns are handled directly between you and that supplier and are subject to the supplier’s own return policy.

How Returns Work

1. Find your supplier details. Your order confirmation and order page include the supplier’s name and contact information. If you can’t find it, reach out to us atmutape@clouditate.com.
2. Contact the supplier to initiate the return. Follow the supplier’s instructions and policy (time windows, condition, packaging, and any restocking requirements).
3. Complete the return with the supplier. The supplier will handle collection/shipping and confirm the outcome (exchange or refund) according to their policy.

Need Help?

If you have trouble reaching the supplier or there’s a dispute, contact our support and we’ll help coordinate: mutape@clouditate.com or0773057669.

Notes

• Supplier return policies vary by brand and location. The eligibility, timeframes, and outcomes (exchange or refund) are determined by the supplier you selected.
• For safety and hygiene reasons, suppliers may decline returns for items that are damaged due to misuse or missing accessories/packaging.

Refund Policy

Mutape connects you with suppliers. Refunds for returned products are handled by the supplier you selected in accordance with their refund policy. We’re here to help coordinate if needed, but the supplier determines eligibility and timing of refunds.

How Refunds Work

1. Initiate a return with your supplier. Follow the steps in our Returns Policy to start the process with the supplier named on your order.
2. Supplier review. The supplier evaluates eligibility under their policy (condition, timeframe, packaging, etc.).
3. Refund processing. If approved, the supplier will process your refund and confirm timelines.

Refund Process

1. Contact the supplier first using the details on your order confirmation. If you need help, email us at mutape@clouditate.com or call 0773057669.
2. Share your order number and reason for the return/refund.
3. Follow the supplier’s instructions to complete the process.
4. Timelines vary by supplier; once approved, the supplier will confirm when the refund will be issued.

Refund Method

Refunds are typically issued by the supplier to your original payment method. You’ll be notified by the supplier once processed. If you need assistance tracking a refund, contact us and we’ll help coordinate.

Questions? Our support team can assist with supplier communication and escalations.

Delivery Policy

We’re committed to delivering your smartphone safely and on time, wherever you are in Zimbabwe.

How Fulfilment Works

Order Confirmation

All deliveries are processed only after the customer has confirmed their order. Once confirmed, your chosen supplier will prepare your package for delivery.

Delivery Charges

• Harare: $5 flat rate.
• Other cities in Zimbabwe: $10 flat rate.

Delivery Timeline

Deliveries are typically made within 1–2 business daysafter order confirmation. The exact duration depends on your location and the supplier’s courier availability:

• Harare: Typically within 1 day.
• Other cities: Within 1–2 days depending on courier availability.

Questions or Support

If you have any questions about your delivery, feel free to contact us at mutape@clouditate.com or call us on 0773057669.