Mutape Returns, Refund & Delivery Policy

Returns Policy

At Mutape, we want you to be happy with your new mobile phone! We understand that sometimes things don't go as planned, and you may need to return a device. Please read our returns policy carefully to ensure a smooth process.

Eligible Returns:

We'll accept returns for mobile phones that are dead on arrival (DOA). This means the phone didn't power on or function correctly immediately after being unboxed and charged for the first time.

Non-Eligible Returns:

Unfortunately, we can't accept returns for phones that have been:

• Dropped or show signs of physical impact.
• Exposed to water or any other liquids.

These types of damage aren't covered under our return policy.

How to Initiate a Return:

If your Mutape phone was DOA, please follow these steps to initiate a return:

1. Contact our Customer Service within 7 days of delivery. You can reach us via 0773057669 or mutape@clouditate.com.
2. Provide your order number and a detailed description of the issue.
3. Our customer service team will guide you through the return process, which may include troubleshooting steps to confirm the phone is indeed DOA.

Important Notes:

• All returned phones must be in their original packaging with all accessories included.
• Upon successful verification of the DOA status, we'll offer you a replacement phone or a full refund to your original payment method.

We appreciate your understanding and cooperation. If you have any questions about our returns policy, please don't hesitate to contact us.

Refund Policy

At Mutape, customer satisfaction is our priority. If you're not completely happy with your smartphone purchase and it meets our return conditions, we will issue a refund.

Refund Conditions:

• The refund request must be made within 7 days of receiving the phone.
• The phone must be in like-new condition with no physical damage or signs of misuse.
• All original accessories and packaging must be included.
• You must provide a valid proof of purchase (order number or receipt).

Non-Refundable Cases:

• Phones that are damaged, dropped, or show signs of misuse.
• Devices exposed to liquids or altered (e.g., rooted or jailbroken).
• Requests made after the 7-day period.

Refund Process:

1. Contact us at mutape@clouditate.com or 0773057669 within 7 days of delivery.
2. Include your order number and a description of the issue.
3. Once approved, follow the instructions provided by our team.
4. After inspection and confirmation, the refund will be processed within 5–10 business days.

Refund Method:

Refunds are issued to your original payment method. We’ll notify you once the refund has been processed.

For any questions about this policy, please reach out to our support team. We're here to help.

Delivery Policy

We’re committed to delivering your smartphone safely and on time, wherever you are in Zimbabwe.

Order Confirmation

All deliveries are processed only after the customer has confirmed their order. Once confirmed, our team will prepare your package for delivery.

Delivery Charges

• Harare: $5 flat rate.
• Other cities in Zimbabwe: $10 flat rate.

Delivery Timeline

Deliveries are made within 1–2 business days after order confirmation. The exact duration depends on your location:

• Harare: Typically within 1 day.
• Other cities: Within 1–2 days depending on courier availability.

Questions or Support

If you have any questions about your delivery, feel free to contact us at mutape@clouditate.com or call us on 0773057669.